Summary

Zoho CRM Plus

zoho logo

Zoho CRM Plus

What is Zoho CRM Plus?

Zoho CRM Plus helps companies simplify their customer-facing operations by connecting sales, marketing, and support on a single platform to provide excellent customer experiences.

The omnichannel customer engagement feature of Zoho CRM Plus enables customers to receive help and support via any channel, including email, phone, chat, and social media. Business teams will now be able to do it all from a single interface, as agents will be ready to reply to chats while viewing other support tickets. You can also convert customer tweets into support tickets or website chats into phone calls.

Zoho CRM Plus includes an advanced AI assistant, Zia, to assist your sales, marketing, and support teams. Zia’s intelligence helps in email and ticket sentiment analysis, predicting lead and deal closures so you can convert more, and determining the best time to contact your prospects. By analyzing keywords from incoming tickets, Zia can help your support agents in providing more contextual responses to customers. Zia Voice, Zoho’s AI-powered voice assistant, has conversational abilities that can work across Zoho CRM Plus, from calculating the number of deal closures for the day to generating a full-fledged report.

Blueprint in Zoho CRM Plus allows you to easily set up and execute business processes across teams. Blueprint allows you to easily manage and streamline processes involving multiple teams and stakeholders, such as product returns. Collaborate with ease and manage internal processes without getting lost in the shuffle.

Zoho CRM Plus also includes powerful and unified analytics, as well as a collection of 300+ pre-built dashboards from which to choose. To help you compare your performance, create custom dashboards with charts, funnels, or components. These dashboards analyze data from your customer-facing teams to provide a comprehensive picture of your business.

Zoho CRM Plus Pricing

  • Free Plan: Not Available
  • Free Trial: Available
  • Starting Price: $50.00 per month

View All Pricing and Plans of Zoho CRM Plus ⮞

Deployment & Support

DEPLOYMENT

  • Cloud, SaaS, Web-Based
  • Desktop – Mac
  • Desktop – Windows
  • Desktop – Linux
  • Mobile – Android
  • Mobile – iPhone
  • Mobile – iPad

SUPPORT

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat

TRAINING

  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Analytics/Reporting
  • Referral Tracking
  • Rewards Management
  • Sentiment Analysis
  • Poll Management/Survey
  • Text Analysis
  • Video Support
  • Activity Tracking
  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • CRM
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Gamification
  • Knowledge Management
  • Live Chat
  • Member Portal
  • Membership Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics

View All Features of Zoho CRM Plus ⮞

Viewers of This Software also Viewed

error: Content is protected !!