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About SAP Customer Experience

SAP Customer Experience is a cloud-based customer relationship management (CRM) system that helps small and mid-sized firms manage communication and interactions with current and future customers.

It helps in the management of a company’s sales pipeline, clients, and marketing activities. Help desk, sales automation, marketing automation, and channel management are all integrated into the SAP CRM system. The software can also be installed from a remote.

By properly managing the sales funnel, the sales module helps companies in acquiring and retaining new customers. The marketing module is for creating, executing, and managing effective marketing campaigns, as well as scoring and following leads. By offering higher levels of customer help, the service module helps firms in boosting client satisfaction and retention rates. Channel management, interaction center, online channel, and corporate communications management are some of the other modules available.

SAP CRM provides an online knowledge base, help portal, and phone help.

SAP Customer Experience Pricing and Plans

The solution is available on a subscription basis and changes based on your needs.

SAP has price options for smaller companies.

Free Plan:            Not Available

Free trial:            Available

Starting price:    $58.00 per month

SAP Customer Experience Features

 

  • Contact Management
  • Territory & Quota Management
  • Task Management
  • Pipeline Management
  • Territory & Quota Management
  • Opportunity Management
  • Customer Contract Management
  • Customer Complaint Tracking
  • Email Management
  • Knowledge Base Management
  • Lead Management
  • Lead Segmentation
  • Mobile Access
  • Reporting/Analytics
  • Routing
  • Sales Pipeline Management
  • Support Analytics
  • Forecasting
  • Dashboards
View Full Features of SAP Customer Experience ⮞

 

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