What is NetSuite CRM?

NetSuite CRM is a robust customer relationship management solution that claims to provide a complete 360-degree, real-time view of all users’ customers. They will be able to receive a continuous stream of data from all stages of the customer lifecycle. The solution enables businesses to provide outstanding customer experiences beginning with lead management and continuing through post-sales support. Because it includes capabilities like customer service management, sales force automation, and marketing automation, the software can provide more than just the services that most traditional CRM solutions do.

 

Features of NetSuite CRM

  • Case Management
  • Campaign Management
  • Opportunity Management
  • Lead Management
  • Knowledge Management
  • Partner Relationship Management
  • Customer Service Management
  • Sales Forecasting
  • Time Tracking
  • Email Marketing
  • Incentive Compensation
  • Real-Time Dashboards
  • Reporting and Analytics
  • Time Tracking
  • Customer Portal
  • Customizable Mobile App
  • Sales Force Automation
  • Web to Lead Forms
  • Marketing Automation
  • Cloud Hosted
  • Integrations

NetSuite Pricing Options

Oracle NetSuite does not provide pricing information on its website, so you must contact a salesperson for an estimate based on the size, demands, industry, and budget of your company. According to our analysis, the starting price is $999, with each user seat costing $99 per month. However, for the most up-to-date pricing information, contact Oracle for a tailored quote.

How Much does Netsuite Cost?

Most smaller businesses should spend at least $2,000 to $3,000 per month. Of course, Netsuite pricing is customer-specific, which means it might vary significantly. However, this provides you a basic concept of what you’re looking at.

In general, your expenses will vary depending on the modules you implement, the number of individuals who have access to the system, the quality of support you require, and your ability to negotiate.

Pricing Modules

The advantage of this is that you can often get lower prices because you don’t have to buy components you don’t need. You can also add components over time as your company grows so that you only add a specific component once the ROI of having it under Netsuite is clear.

While Netsuite is available in “Editions” such as Retailer and Manufacturing, they are essentially just pre-built packages of modules. In general, you’ll probably start with three modules at the very least.

Advantages or Benefits of NetSuite CRM

The key advantages of NetSuite CRM include its potential to work as an end-to-end CRM system, contact management, customer activity tracking and recording, and employee productivity monitoring.

Keep track of staff productivity.

The productivity of employees can also be tracked by measuring their progress reports, task completion ratio, and workflow. The system can also include a group calendar where each employee may keep track of their to-do lists and display their accomplishments once done.

Intelligently integrated CRM

CRM functionality is included in Oracle NetSuite OneWorld throughout the platform. Contact and lead management, sales orders and fulfillments, renewals, up-sells and cross-sells, and marketing automation with an e-commerce module are all covered by the CRM pipeline. The key CRM capabilities are accessible from the main navigation portlet by scrolling through the extensive list of categories down to Sales.

Contact management

Another interesting feature of NetSuite CRM is the contact management ability, which is quite valuable for the users’ businesses. This application makes it simple to access contact information, as well as their company function, difficulties with users’ services and goods, and their communication history. Every interaction with a customer is conveniently recorded in collecting data, enabling for the easy granting of access to select workers or departments to access this information.

Complete CRM suite package

NetSuite CRM includes all of the features and tools that organizations expect from a customer relationship management system, plus it goes above and beyond by combining traditional and advanced capabilities to drive business growth and revenue. It includes a comprehensive set of functionality, such as automated marketing and partner interaction tools, as well as standard CRM capabilities such as SFA and customer service management.

The App Store

Leverage capabilities for specific industry and business needs via a collection of NetSuite-developed bundles or its third-party developer program. It is also possible to create customized solutions to meet specific needs.

 

Integration of E-Commerce

Using a single system of record that houses customer interactions, information, and transactions simplifies data flow and improves accuracy. Automatically monitor and control all online interactions with customers or prospects.

Monitor & records all client activities

The system can track each client’s and visitor’s activity on the user’s website and then feed relevant information about them into the system. The software automatically captures all cyber paths taken, as well as the pages, visited and links clicked, eliminating the need for manual recovery of customer information. All of this information is provided to the company’s sales team, which uses it to forecast sales, generate leads, and run marketing campaigns.

 

Disadvantages Of Netsuite CRM

Cost of the subscription

Netsuite has annual subscription patterns for the number of users and accounts because the system is hosted on the cloud platform. The cost of ERP maintenance rises as the number of users and accounts grows. However, when compared to the future outcomes and costs of traditional methods, this investment is worthwhile.

Customizations require regular maintenance and support

The customization system is extremely complex. This requires regular maintenance and support from Netsuite providers. NetSuite partners ensure that it is not a burden for you. They immediately provide a source of additional assistance. This would not include any typical customizations. This occurs only when the organization wants a more complex and sophisticated set of customizations.

 

NetSuite CRM Integrations

  • G Suite Integration
  • MailChimp Integration
  • NetSuite OneWorld Integration
  • Microsoft Outlook  Integration
  • CallidusCloud CPQ Integration
  • Act-On Integration
  • ConnectLeader TeamDialer Integration
  • Qontext Integration
  • Act-On Integration
  • Workato Integration
  • CallidusCloud Commissions Integration
  • Pardot Integration
  • Yammer Integration
  • Gmail Integration
  • LeadExec Integration
  • CloudCall Click Integration
  • Capabiliti Integration

 

Summary

Oracle NetSuite CRM is recommended for:

  • Teams looking at a comprehensive set of business software solutions bundled into a single app suite
  • Companies with the financial resources to make a larger investment than a standalone CRM
  • Companies with weeks or months to deploy a complex system

Oracle NetSuite CRM is not recommended for:

  • Sales teams looking for a new no-frills, low-cost CRM that can be deployed quickly
  • Businesses that lack in-house IT personnel to implement and maintain a full suite of business applications

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