Microsoft Dynamics 365

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Microsoft Dynamics 365

What is Microsoft Dynamics 365 CRM?

Microsoft Dynamics 365 is a popular cloud-based application for managing customer relationships. This application is essentially a repackaged version of Dynamics CRM Online, divided into multiple applications that integrate ERP and CRM solutions into a different cloud-based platform. It adds two new applications, PowerApps and Flow, that allow for some customization. PowerApps allows you to create apps for mobile devices. Flow, on the other hand, is a workflow engine that works with third-party apps.

The platform includes many integrated solutions that enable businesses to improve their lead tracking, service automation, and sales and operations by using mobile devices and other cloud-based business apps. The system is packed with powerful business solutions for increasing sales, improving customer service, and managing global financial operations. They can be used individually or as part of a tool suite. Microsoft Dynamics 365 includes many apps that are compatible with Windows, iOS, and Android devices.

These apps can be used without an internet connection, and data will be synchronized once you connect to the internet. Integration with other Microsoft productivity apps such as SharePoint, Word, and Lync is also possible. Microsoft Dynamics 365 integrations are essential because they save time and reduce the need for double entry. Through Yammer, the software provides a platform for collaboration by ensuring user interaction, allowing them to include people in projects and meetings. Users and others working on paper can see where their counterparts are working in real-time.

Microsoft Dynamics 365 CRM Pricing

  • Free Plan: Not Available
  • Free Trial: Available
  • Starting Price: $50.00 per month

View Full Pricing and Plans of Microsoft Dynamics 365 CRM ⮞

Deployment & Support


  • Cloud, SaaS, Web-Based
  • Desktop – Mac
  • Desktop – Windows
  • Desktop – Linux
  • On-Premise – Windows
  • On-Premise – Linux
  • Mobile – Android
  • Mobile – iPhone


  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat


  • Documentation

Microsoft Dynamics 365 Features

  • Contact Management
  • Customer Management
  • Customer insights
  • Microsoft Dynamics 365 app for Outlook
  • Lead Management
  • Client APIs
  • Email Marketing
  • Activity sorting control
  • Process enhancements
  • Use form scripts
  • eCommerce

Advantages of Microsoft Dynamics 365

Microsoft Dynamics 365 is a repackaging software that was developed from the Dynamics CRM Online tool and was subsequently divided into various products. The software is unique in that ERP Dynamics and CRM solutions are bundled in a single cloud service. Flow and PowerApps can also be used to customize Microsoft Dynamics. PowerApps may be used to construct mobile applications, and the Flow workflow engine can be used to integrate third-party applications.

Execute multi-channel campaigns:

Microsoft Dynamics CRM marketing capabilities help you enhance your marketing ROI by determining the types of messages you should send to your consumers via their preferred channels. You can also use sales and marketing analytics to find leads, nurture them, and eventually convert them to paying customers.

AI informed sales process:

Once you’ve informed yourself about AI, you’ll be able to make better business decisions. The selling and buying processes are facilitated by an AI-informed team.

Adaptable to your legacy system:

Not only is the Microsoft Dynamics CRM solution package flexible to your legacy system, but it also tailors your security levels to your specific requirements. And, of course, this is scalable as your company expands.

Improved customer experiences:

Microsoft Dynamics enhances the customer experience by utilizing data and analytics to create customer service that exceeds expectations, earns trust, and keeps customers engaged.

Centralize customer information:

A centralized customer information system can help your employees save time by cutting down on search and follow-up time.

Up-to-date analytics:

Microsoft Dynamics allows you to collect data to keep your sales team informed and up to date. Team members can make better decisions by identifying key opportunities in this manner.

Easily share sales performance:

You can always keep your employees up to date by sharing ongoing sales and key performance metrics. As a result, they can engage with the right buyers and grow your sales relationships.

Disadvantages of Microsoft Dynamics 365


A robust CRM solution with such a long list of tools and features is not going to be cheap. Depending on the solutions you seek, starting prices can be in the four-digit range.


Because of the complexity and expanded capabilities of a CRM solution like Microsoft Dynamics, successfully onboarding, your teams across the organization may take a little longer.

Microsoft Dynamics 365 Integrations

  • Dynamics AX Integration
  • Dynamics GP Integration
  • Office 365 Integration
  • Dynamics NAV Integration
  • eCommerce Integration Integration
  • Sharepoint Integration
  • Outlook Integration
  • Social Media Integration
  • ESB Integration
  • Exchange Integration
  • Yammer Integration
  • One Note Integration
  • Power BI Integration
  • eCommerce Integration

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