What is Microsoft Dynamics 365 CRM?

Microsoft Dynamics 365 is a popular cloud-based application for managing customer relationships. This application is essentially a repackaged version of Dynamics CRM Online, divided into multiple applications that integrate ERP and CRM solutions into a different cloud-based platform. It adds two new applications, PowerApps and Flow, that allow for some customization. PowerApps allows you to create apps for mobile devices. Flow, on the other hand, is a workflow engine that works with third-party apps.

The platform includes many integrated solutions that enable businesses to improve their lead tracking, service automation, and sales and operations by using mobile devices and other cloud-based business apps. The system is packed with powerful business solutions for increasing sales, improving customer service, and managing global financial operations. They can be used individually or as part of a tool suite. Microsoft Dynamics 365 includes many apps that are compatible with Windows, iOS, and Android devices.

These apps can be used without an internet connection, and data will be synchronized once you connect to the internet. Integration with other Microsoft productivity apps such as SharePoint, Word, and Lync is also possible. Microsoft Dynamics 365 integrations are essential because they save time and reduce the need for double entry. Through Yammer, the software provides a platform for collaboration by ensuring user interaction, allowing them to include people in projects and meetings. Users and others working on paper can see where their counterparts are working in real-time.

Microsoft Dynamics 365 Features

 

  • Contact Management
  • Customer Management
  • Customer insights
  • Microsoft Dynamics 365 app for Outlook
  • Lead Management
  • Client APIs
  • Email Marketing
  • Activity sorting control
  • Process enhancements
  • Use form scripts
  • eCommerce

Advantages or Benefits of Microsoft Dynamics 365

Microsoft Dynamics 365 is a repackaging software that developed from the Dynamics CRM Online tool and was subsequently divided into various products. The software is unique in that ERP Dynamics and CRM solutions are bundled in a single cloud service. Flow and PowerApps can also be used to customize Microsoft Dynamics. PowerApps may be used to construct mobile applications, and the Flow workflow engine can be used to integrate third-party applications.

Execute multi-channel campaigns:

Microsoft Dynamics CRM marketing capabilities help you enhance your marketing ROI by determining the types of messages you should send to your consumers via their preferred channels. You can also use sales and marketing analytics to find leads, nurture them, and eventually convert them to paying customers.

AI informed sales process:

Once you’ve informed yourself on AI, you’ll be able to make better business decisions. The selling and buying processes are facilitated by an AI-informed team.

Adaptable to your legacy system:

Not only is the Microsoft Dynamics CRM solution package flexible to your legacy system, but it also tailors your security levels to your specific requirements. And, of course, this is scalable as your company expands.

Improved customer experiences:

Microsoft Dynamics enhances the customer experience by utilizing data and analytics to create customer service that exceeds expectations, earns trust, and keeps customers engaged.

Centralize customer information:

A centralized customer information system can help your employees save time by cutting down on search and follow-up time.

Up to date analytics:

Microsoft Dynamics allows you to collect data to keep your sales team informed and up to date. Team members can make better decisions by identifying key opportunities in this manner.

Easily share sales performance:

You can always keep your employees up to date by sharing ongoing sales and key performance metrics. As a result, they can engage with the right buyers and grow your sales relationships.

Disadvantages

Cost:

A robust CRM solution with such a long list of tools and features is not going to be cheap. Depending on the solutions you seek, starting prices can be in the four-digit range.

On-boarding:

Because of the complexity and expanded capabilities of a CRM solution like Microsoft Dynamics, successfully onboarding, your teams across the organization may take a little longer.

 

Microsoft Dynamics 365 Pricing Options

Pricing is available in different business areas, each with its own set of subcategories and corresponding prices to meet specific needs. Among these are:

FREE TRIAL Not Available
DYNAMICS 365 PLAN
$210/user per month
UNIFIED OPERATIONS PLAN
From $190/user per month
CUSTOMER ENGAGEMENT PLAN
$115/user per month
APPLICATIONS AND OFFERS
From $40/user per month
  • Marketing
  • Sales
  • Finance
  • Commerce
  • Customer Service
  • Human Resources (HR)
  • Project Management
  • Field Service
  • Supply Chain Management

Marketing

The Marketing module uses multi-channel campaigns to target prospects and increases the number of qualified leads. Companies can find and nurture leads by integrating sales and marketing departments and analyzing industry trends through web and social analytics.

Sales

All of Microsoft Dynamics CRM’s core features are included in the Sales module. Companies can take priority to the right prospects, optimize the sales process, personalize customer engagement, and develop meaningful relationships. A customer dashboard provides actionable insights and predictive guidance. Companies can also improve the buying experience by displaying products in mixed reality.

Finance

The Finance and Operations module includes all of Microsoft Dynamics AX’s features. Businesses can gain access to a centralized finance dashboard that includes real-time business intelligence and embedded analytics.

Commerce

The Commerce module improves store management, merchandising processes, customer satisfaction, and inventory usage.

Customer Service

The Customer Service module creates positive customer experiences across multiple channels and devices. Intelligent virtual agents provide personalized service experiences without the need for additional labor.

Human Resources (HR)

The Human Resources module helps companies in attracting top talent, improving employee performance, and streamlining HR management. It has features for onboarding new employees, streamlining HR processes, and enabling employee self-service.

Project Management

To assist businesses in successfully planning and delivering projects, the Project Management module employs a predictable and customer-centered service delivery model. It forecasts profitability, anticipates resource demands, and provides collaboration tools.

Field Service

The Field Service module makes the best use of labor resources. With mixed-reality, automation, and remote-assist tools, service technicians can become more efficient in the field.

Supply Chain Management

This module helps companies in running their manufacturing processes more efficiently. AI functionality, inventory management, and maintenance planning are one of its features.

Microsoft Dynamics 365 Integrations

  • Dynamics AX Integration
  • Dynamics GP Integration
  • Office 365 Integration
  • Dynamics NAV Integration
  • eCommerce Integration Integration
  • Sharepoint Integration
  • Outlook Integration
  • Social Media Integration
  • ESB Integration
  • Exchange Integration
  • Yammer Integration
  • One Note Integration
  • Power BI Integration
  • eCommerce Integration

 

Viewers of This Software also Viewed

 

Zoho CRM | HubSpot CRM | NetSuite CRM | Sage CRM | Zendesk Sell | Salesforce Sales Cloud | Agile CRM | Pipedrive CRM | Bitrix24 CRM | Creatio CRMLeadSquared | Nimble CRM | Pipeliner CRM | Insightly CRM | Nutshell | Keap | Less Annoying CRM | EngageBay | Freshsales | Claritysoft CRM | Microsoft Dynamics 365 | Copper | ThryvStreak | Monday.com | Relenta CRM | Pipeline CRM | Maximizer CRM | edge CRM | Teamwork CRM | Vendasta | Propeller CRM | RAYNET CRM | Funnel CRM | Jarvis CRM | Act! | FreeAgent CRM | Simply CRM | Efficy CRM | Capsule CRM | SugarCRM | Salesboom CRM Suite | SuperOffice CRM | Nextiva CRM | Salesmate | IRIS CRM | CompanyHub CRM | Method CRM | Really Simple Systems | Upsales CRM | OnePageCRM | Oracle E-Business Suite | C2CRM | Scoro | SAP Customer Experience (CRM) | Prospect CRM | Salesflare | SharpSpring | Daylite for Mac | BenchmarkONE | SalezShark | Spiro | Solid Performers CRM | Vtiger CRM | Deskera CRM | edrone | Close | NetHunt CRM | Flowlu | Infor CRM | Accelo | Wrike | Ontraport | Workbooks | Apptivo | Membrain | ConvergeHub | Referrizer | OfficeClip Contact Management | AllClients | Salesbox | AllProWebTools | InStream | Shape Software | VipeCloud | OpenCRM | GreenRopeView All CRM Softwares | View Our Blogs | Home

Top Alternatives

Soffront logo

Soffront CRM

About Soffront CRM Soffront CRM is a CRM solution for small and mid-sized businesses in various industries. Marketing automation, sales force

See More ⮞
Item8 logo

Item8

About Item8 Item8 is a cloud-based CRM and billing solution that automates the management of clients, documents, bills, and invoices

See More ⮞
NetX360 logo

NetX360

About NetX360 NetX360 is a cloud-based platform for managing client onboarding, portfolios, accounts, engagement, and service for financial and investment

See More ⮞
Orgzit logo

Orgzit

About Orgzit Orgzit is an All-in-one CRM Software for B2B Sales Teams that allows users to organize data and monitor

See More ⮞
Leadscore.io logo

Leadscore.io

About Leadscore.io Leadscore.io is a low-cost CRM software that specializes in sales and marketing automation for small businesses. Its service

See More ⮞
ELMA365 logo

ELMA365

About ELMA365 ELMA365 provides an integrated solution that streamlines customer relationship management, enterprise content management, project management, and robotic process

See More ⮞
OrangeCRM logo

OrangeCRM

About OrangeCRM OrangeCRM is a cloud-based customer relationship management system that helps organizations manage their client experience. It is capable

See More ⮞
HighLevel logo

HighLevel

About HighLevel HighLevel can help your company succeed by generating more excellent reviews automatically. Get feedback from customers, improve your

See More ⮞
Zurmo logo

Zurmo

About Zurmo Zurmo is a customizable open-source CRM system for small companies. It includes contact management, sales force automation, and

See More ⮞
solve 360 logo

Solve CRM

About Solve CRM Solve CRM is a customer workflow, field service, and project management CRM for teams. Simplify all parts

See More ⮞
CentralStationCRM

CentralStationCRM

About CentralStationCRM CentralStationCRM is a cloud-based customer relationship management system providing tools for managing contacts and communications for SMEs, small businesses,

See More ⮞
Talisma logo

Talisma CRM

About Talisma CRM Talisma CRM is a full-featured CRM software that brings together marketing and sales features in one good

See More ⮞
InTouch CRM logo

InTouch CRM

About InTouch CRM InTouch CRM aims to combine the potential of an integrated promotional tool like email marketing, SMS marketing,

See More ⮞
Client Book CRM logo

Client Book CRM

About Client Book CRM Client Book CRM is a sales management customer relationship software for jewelry stores that captures customer

See More ⮞
OroCRM logo

OroCRM

About OroCRM OroCRM is an open-source CRM solution that includes data capture from customer interactions, marketing tools, dashboards, and other features.

See More ⮞
Commence CRM logo

Commence CRM

About Commence CRM Commence CRM is a cloud-based CRM system for small and mid-sized companies that helps them in managing contact

See More ⮞
ActiveCampaign logo

ActiveCampaign

About ActiveCampaign ActiveCampaign was created to provide small businesses with the tools they need to compete with much larger businesses.

See More ⮞
AquaCRM logo

AquaCRM

About AquaCRM AquaCRM is a small business CRM that allows you to capture more accurate leads in real-time. To increase

See More ⮞
LeadSquared logo

LeadSquared

About LeadSquared LeadSquared is cloud-based marketing automation and CRM system for all types of organizations. Finance, e-commerce, education, health and wellness, marketing,

See More ⮞
error: Content is protected !!